Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied for any reason, you may return the item to us for a refund or an exchange. Please see below for more information on our return policy.

1. Returns

All returns must be requested within 30 days of the delivery date of the product.

2. Return Conditions

To be eligible for a return, all items must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original, undamaged packaging with all tags attached.
• You must include the original receipt or proof of purchase.

We will not accept returns for products that show signs of use, damage, or are not in their original packaging.

3. Return Process

To initiate a return, please contact us at support@laplazitaecuatoriana.com with the following information:

• Order number.
• Description of the item you wish to return.
• Reason for the return.

Once your request is approved, we will send you the instructions and the address for shipping your package. The return shipping costs are the responsibility of the customer, unless the product received was incorrect or defective.

4. Refunds

Once we receive the returned item and verify that it meets the conditions of our policy, we will notify you by email about the approval or rejection of your refund.

If approved, we will process the refund to your original payment method within 5-7 business days. Processing times may vary depending on your bank's policy.